FAQ´s

Where do you ship from?

Our products are shipped directly from our international fulfillment partners in China, ensuring access to exclusive designs and competitive pricing.

Which countries do you ship to?

We ship to all European Union countries, as well as the United Kingdom, Switzerland, and Norway.

What is the estimated delivery time?

Estimated delivery time is 7 to 18 business days, depending on destination and customs clearance.

Do you offer tracking?

Yes. Once your order is dispatched, you will receive a tracking number by email.

Why does international shipping take longer?

International shipping involves customs processing, international logistics, and local delivery, which naturally extends delivery times.

Do you offer express shipping?

At the moment, we prioritize standard international shipping to maintain fair pricing.

Will I have to pay customs fees?

For EU countries, most orders are delivered without additional charges. However, depending on local regulations and order value, customs fees may occasionally apply, and these are the responsibility of the customer.

Is VAT included?

VAT is applied according to your country’s regulations and may be collected at checkout or upon delivery.

What happens if customs delays my order?

Customs inspection is a standard process and outside our control. If delays occur, our team will assist you with tracking and updates.

Which payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Klarna in selected countries.

Is it safe to shop on your website?

Absolutely. All transactions are encrypted and processed through PCI-DSS certified payment platforms.

Can I pay in my local currency?

Yes. Prices are displayed and charged in EUR, GBP, or CHF, depending on your location.

Can I cancel or change my order?

Yes — but only within 12 hours after purchase, before your order enters processing.

Can I add items to an existing order?

Once confirmed, orders cannot be merged. A new order must be placed.

I entered the wrong address. What should I do?

Contact us immediately. Address changes are only possible before shipment.

Do you accept returns?

Yes. You may request a return within 14 days after delivery, provided the item is unused and in original condition.

Who pays for return shipping?

Because products are shipped internationally:

– Change of mind: the customer covers return shipping.

– Defective or incorrect item: we fully cover all replacement or refund costs.

Do I need to return the item to China?

In most cases, no. Our support team will evaluate each situation and provide the best solution.

When will I receive my refund?

Refunds are processed within 7 business days after approval.

Are your products made in China?

Yes. Our products are manufactured in China by carefully selected suppliers that meet our quality standards.

Are the materials safe and certified?

All products comply with international safety and quality standards applicable to home decor items.

Will the product look exactly like the photos?

We work with high-quality images, but small variations in color or finish may occur due to lighting and screen settings.

Do your products include a warranty?

Yes. All items are covered by a legal warranty against manufacturing defects as required by European consumer law.

Are your products always in stock?

Because we work with international suppliers, availability may change. If a product becomes unavailable after purchase, you will be immediately notified and fully refunded.

How can I contact your support team?

You can reach us via email, WhatsApp, or our online contact form.

What are your support hours?

Monday to Friday, 9:00 AM – 6:00 PM (CET).

Do you offer multilingual support?

Yes. We provide service in English, Portuguese, and Spanish.

Is my data protected?

Yes. We process all data in full compliance with the General Data Protection Regulation (GDPR).

Is my payment data stored?

No. All payments are processed through secure external platforms.

How do I use a discount coupon?

Enter the code in the “Discount Coupon” field during checkout.

Can I use more than one coupon?

No. Only one coupon can be applied per order.